Responsible Gaming

Responsible gaming means approaching casino games as a form of entertainment, not a way to earn income or solve financial problems. The goal is to help you make conscious decisions about how much time and money you spend, to recognize risks early, and to know what tools are available to stay in control.

The Spinoli service available via spinoli.bet is operated by Spinoli B.V., a private limited company based at Scharlooweg 39, Willemstad, Curaçao and licensed under Antillephone N.V. (Curaçao eGaming sublicense 8048/JAZ / 8048/JAZ2020-013). Spinoli does not hold a UK Gambling Commission licence and is therefore considered an offshore, Non-GamStop casino for UK players as of 2025.

Even though Spinoli is not regulated by the UK Gambling Commission, Spinoli aims to follow recognised responsible gambling standards and to support you in managing your play. You can use the tools and options described on this page, and you can always contact support via email or live chat if you need help setting limits, taking a break or discussing concerns about your gambling behaviour.

Risk Awareness

Gambling can become harmful when it stops being a leisure activity and starts to affect your finances, relationships, work or mental health. Being aware of the early warning signs is an essential part of responsible gaming and helps you decide when to slow down or seek professional help.

Signs of Potential Gambling Addiction

• Frequent and escalating betting: You gamble more often than you intended, increase your stakes to chase losses, or feel compelled to bet higher amounts to achieve the same level of excitement.
• Preoccupation with gambling: You think about the casino when you are not playing, plan your day around gambling, or feel restless and irritable when you cannot access your account.
• Spending beyond your means: You use money intended for bills, rent, food, debts or other essentials to fund gambling, or you borrow or use credit to continue playing.
• Hiding or lying about gambling: You minimise how much time or money you spend, hide bank statements, or feel ashamed when talking about your gambling behaviour with family or friends.
• Negative impact on daily life: Gambling leads to arguments, loss of trust, reduced performance at work or study, sleep problems, anxiety, depression or thoughts of self-harm.

Quick Self-Assessment

Consider these statements honestly and answer "yes" or "no" to each. A pattern of "yes" answers suggests you should reduce or stop gambling and seek support:

• In the past 12 months, have you spent more money on gambling than you could comfortably afford to lose?
• Have you tried to win back losses by continuing to gamble ("chasing losses")?
• Have you ever lied to people important to you about how much you gamble or how much you have lost?
• Have you felt irritable, anxious or restless when you tried to cut down or stop gambling?
• Has your gambling caused financial problems or contributed to difficulties at work, in education or in your relationships?

If you answered "yes" to one or more of these questions, consider using the limits and self-exclusion tools described below and contacting an independent support organisation for confidential help.

Limits & Tools

Spinoli at spinoli.bet provides several tools to help you control your gambling. These tools are designed to support UK players in line with recognised responsible gaming practices, although the site itself is not licensed by the UK Gambling Commission.

Deposit Limits (Daily, Weekly, Monthly)

You can set deposit limits to control how much money you can add to your account over different periods. To set or adjust your limits:

1. Log in to your account on spinoli.bet.
2. Go to "My Account" and then select "Responsible Gaming" or "Limits" (wording may vary slightly).
3. Open the "Deposit Limits" section.
4. Choose your preferred period:
   • Daily limit: the maximum total amount you can deposit in any 24-hour period.
   • Weekly limit: the maximum total amount you can deposit from Monday to Sunday (or a rolling 7-day period, as indicated).
   • Monthly limit: the maximum total amount you can deposit within a calendar month or a rolling 30-day period.
5. Enter the exact amounts (for example, "£50" as a daily limit, "£150" weekly, "£300" monthly) and confirm.

In line with responsible gaming best practice, any decrease to your limits should take effect as soon as technically possible. Any increase to existing limits may be subject to a cooling-off period (for example, 24 hours) and additional checks. If you are unsure whether the limits have been applied correctly, contact support via email or live chat before continuing to play.

Time Limits and Session Control

To prevent excessively long gaming sessions, you can use time-based tools where available:

• Session timer: In your account under "Responsible Gaming", you may activate a session timer. Set a duration (for example, 30, 60 or 120 minutes). When the time expires, you receive a notification and may be logged out or asked to confirm if you wish to continue.
• Reality checks: Periodic on-screen messages (for example, every 60 minutes) summarise your session time, bets and net result, and invite you to log out or continue.

Short Breaks ("Time-Out" 24-72 Hours)

If you feel you need a brief pause from gambling but are not ready for long-term self-exclusion, you can request a short break ("Time-Out"):

1. Log in and go to "My Account > Responsible Gaming".
2. Choose the "Time-Out" or "Short Break" option.
3. Select the desired duration, such as:
   • 24 hours
   • 48 hours
   • 72 hours
4. Read the description carefully (during a Time-Out you should not deposit or play).
5. Confirm your decision. You may be asked to re-enter your password to verify that the request is intentional.

During an active Time-Out, you should not be able to place bets or use the casino games. You are strongly advised not to try to bypass the Time-Out by opening additional accounts or using different devices. If you have any difficulty activating or maintaining a Time-Out, contact support immediately.

Self-Exclusion

Self-exclusion is a stronger measure than a temporary Time-Out. It is intended for players who recognise that they are at risk of, or already experiencing, gambling-related harm and need to stop gambling for an extended period.

Internal Self-Exclusion at spinoli.bet

Spinoli offers self-exclusion on the spinoli.bet platform. This self-exclusion applies only to accounts and gameplay on spinoli.bet and any closely connected mirrors or subdomains operated by Spinoli B.V. It does not automatically cover other operators or separate brands.

1. Log in to your account and go to "My Account > Responsible Gaming".
2. Select the "Self-Exclusion" section.
3. Choose the length of the self-exclusion period. Typical options include:
   • 6 months
   • 1 year
   • 2-5 years (where available)
   • Lifetime (permanent exclusion)
4. Read the explanation of consequences carefully, including limits on reopening accounts.
5. Confirm your choice, which may involve ticking a box acknowledging that the decision is voluntary and submitting the request.

Once self-exclusion is in place:

• You should not be able to log in or place bets on Spinoli via spinoli.bet for the duration of the exclusion.
• Marketing communications from Spinoli B.V. should be stopped or significantly reduced, as far as technically and legally possible.
• You will not be allowed to reopen the account or create new accounts during the exclusion period. Attempts to do so may lead to permanent closure.
• Any remaining real-money balances should be handled in line with the applicable Terms & Conditions and bonus rules. If you believe you have funds remaining, contact support by email at [email protected] for assistance with a withdrawal, subject to verification and compliance checks.

External Self-Exclusion Schemes (UK and Other Countries)

Because Spinoli at spinoli.bet is licensed in Curaçao and does not hold a UK Gambling Commission licence, it is not part of the UK's official multi-operator self-exclusion scheme (GamStop). Registering with GamStop will not automatically prevent access to spinoli.bet. However, UK players may still consider registering with national schemes to protect themselves on other sites:

• United Kingdom - GamStop: A free nationwide self-exclusion scheme for UKGC-licensed operators. Registration blocks you from using most online gambling sites and apps licensed by the UK Gambling Commission for the chosen period. Website: gamstop.co.uk. Spinoli is not covered by GamStop.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national self-exclusion register managed by Spain's gambling authority. Spanish residents can block themselves from licensed gambling venues and sites. Spinoli does not form part of this scheme, but it may still be useful if you also use Spanish-licensed operators.

National schemes should be combined with internal self-exclusion on spinoli.bet and technical blocking tools (see "Support Resources") for stronger protection. If you are unsure which measures are suitable for your situation, speak to an independent support organisation or a health professional.

Support Resources

Independent support organisations provide confidential, non-judgmental advice and assistance for people affected by gambling, including friends and family. The following resources are not connected to Spinoli B.V. or Spinoli; they are listed for your convenience and may be especially relevant for UK players in 2025.

Local Support for UK Players

• National Gambling Helpline (GamCare): Freephone 0808 8020 133, 24 hours a day, 7 days a week, from within the UK. Offers confidential advice, emotional support and signposting to further treatment. Live chat is available via gamcare.org.uk in English.
• NHS Gambling Services (England & Wales): The NHS provides specialist clinics and talking therapies for people with gambling problems. See nhs.uk and search for "gambling addiction" for up-to-date information and referral options.
• Breathing Space and debt advice: For those facing financial harm, contact charities such as StepChange (stepchange.org) or National Debtline (nationaldebtline.org) for free, confidential debt advice that can be coordinated with your gambling support plans.

International Support Organisations

• Gambling Therapy: Provides online support groups, moderated forums and live chat for people worldwide, including UK residents. Their services are anonymous and free of charge.
• Gamblers Anonymous (GA): A fellowship based on 12-step principles. Meetings are organised locally and online; check the international website for schedules and contact details.

Self-Exclusion Schemes and Blocking Tools

• GamStop (UK): Multi-operator self-exclusion for UKGC-licensed sites. Website: gamstop.co.uk. Spinoli at spinoli.bet is not registered with GamStop because it operates under a Curaçao licence, but UK consumers may still sign up to restrict access to other operators.
• RGIAJ (Spain): National self-exclusion register for Spain, administered by the Directorate General for the Regulation of Gambling (DGOJ). Information is available via official Spanish government channels.
• Gamban: A paid blocking application that can be installed on computers and mobile devices to block access to gambling sites and apps, including many offshore operators. Website: gamban.com.
• BetBlocker: A free blocking solution for personal devices, designed to restrict access to online gambling content. Website: betblocker.org.

Family and Affected Others

• GamCare - affected others support: Offers specific help for partners, parents, children and friends of people with gambling problems, including online chat and forums.
• Gam-Anon: A support fellowship for relatives and friends of problem gamblers. Visit gamanon.org.uk (UK & Ireland) for meeting information and online resources.

All contacts listed above are independent from Spinoli B.V. and Spinoli. Conversations are typically confidential within each organisation's privacy rules. If you are in immediate danger or feel unable to keep yourself safe, contact your local emergency services or a medical professional without delay.

Help for Family

Gambling problems rarely affect only the person who plays. Family members, partners, friends and colleagues may experience stress, financial strain and emotional harm. If you are concerned about someone using Spinoli or other gambling sites, you can take constructive steps without putting yourself at risk.

• Choose the right moment: Talk to the person when they are calm and not currently gambling. Avoid conversations during or immediately after a loss or argument.
• Use non-judgmental language: Focus on your feelings and observations rather than accusations. For example, "I'm worried about how much you are gambling and the impact on our finances" instead of "You are irresponsible."
• Encourage openness and support: Invite the person to complete a self-assessment, review their account history and consider setting limits or self-excluding. Offer to support them in contacting a helpline or attending an appointment.
• Protect your own finances: Consider separating finances, limiting access to shared accounts and seeking independent financial and legal advice if necessary.
• Do not carry the burden alone: Reach out to specialised organisations such as GamCare, Gambling Therapy or Gam-Anon for guidance and emotional support. Online forums and chats allow you to connect with others in similar situations.

As next steps, you may:

• Encourage the person to speak to their GP or another healthcare professional about gambling, anxiety, depression or related issues.
• Help them contact the National Gambling Helpline (0808 8020 133) or another hotline listed in the "Support Resources" section.
• Seek personal counselling or therapy for yourself to manage stress, set healthy boundaries and plan practical steps.

Operator's Commitment

Spinoli B.V., as operator of Spinoli via spinoli.bet, is committed to reducing the risk of gambling-related harm for its customers, including those located in the UK. Although the service is regulated under Curaçao eGaming (Antillephone N.V. licence 8048/JAZ / 8048/JAZ2020-013) and not by the UK Gambling Commission, Spinoli aims to align its internal procedures with recognised responsible gaming standards.

Internal Risk Checks and Behaviour Monitoring

To identify potential risk patterns, the operator may implement internal checks, which can include:

• Account activity analysis: Monitoring for significant increases in deposit amounts, rapid sequences of deposits, use of multiple payment methods, or frequent failed deposit attempts, particularly for UK-based IP addresses or payment instruments.
• Session behaviour: Reviewing unusually long playing sessions, repeated overnight play, very short intervals between sessions, or frequent use of high-volatility games.
• Indicators of harm: Identifying situations where players repeatedly chase losses, reverse withdrawals, or contact support in distress about debts or financial hardship.
• Compliance and integrity checks: Performing periodic verification of customer details and payment patterns, assisted by payment-processing partners such as Tilaros Limited in Cyprus, to ensure lawful and responsible operation.

Proactive Contact and Interventions

Where internal checks suggest a significant risk of gambling-related harm, Spinoli's support or risk team may proactively intervene. Depending on the circumstances and applicable legal obligations, this may include:

• Informative messages: Sending emails, on-site notifications or live chat messages reminding you of available tools such as deposit limits, Time-Outs and self-exclusion.
• Requests for further information: Asking for clarification about your financial situation or affordability if your activity suggests that your gambling may be unsustainable or harmful.
• Account restrictions: Temporarily or permanently limiting certain features (for example, bonuses, higher deposit methods or particular games), applying a Time-Out, or closing the account if necessary to protect you from further harm.
• Signposting to support: Providing information and links to independent organisations (such as GamCare, Gambling Therapy or NHS services) so that you can obtain professional help.

Any collection and use of personal data for risk monitoring is carried out in line with the applicable Privacy Policy and data protection laws relevant to Spinoli B.V.'s jurisdiction. Automated tools may be used to flag risk patterns, but decisions with significant impact on your account should include human review. If you disagree with a restriction or decision, you may contact support for clarification; however, measures imposed for responsible gaming reasons may not be reversed.

Updates

This responsible gaming page is reviewed periodically to reflect changes in legal requirements, licensing conditions, industry standards and Spinoli's internal procedures, including developments affecting UK players in 2025.

• Email notifications: Where appropriate, Spinoli may inform registered customers of material changes to responsible gaming tools or policies via the email address associated with their account.
• Website banners and pop-ups: Important updates may be highlighted through banners or notifications on spinoli.bet, particularly on the homepage, login page or within the "Responsible Gaming" area.
• Account messages: Messages may be delivered directly to your account inbox on spinoli.bet, especially where changes affect your limits, self-exclusion status or available tools.
• Legal documents: Updated Terms & Conditions and responsible gaming information may be published at https://spinoli.com/terms-and-conditions and https://spinoli.com/responsible-gaming or the equivalent pages linked from spinoli.bet. You should check these regularly for the most recent information.

Date of last update to this page: 06 November 2025.

Contact & Feedback

If you have questions about responsible gaming, wish to set or adjust limits, request self-exclusion, or provide feedback on the tools offered by Spinoli via spinoli.bet, you can reach the operator using the following channels:

• Email (Responsible Gaming & Support): [email protected] - for requests related to limits, Time-Outs, self-exclusion, account history summaries and general responsible gaming queries. Typical response times are around 24 hours or longer, based on service levels observed in early 2025.
• Live chat: Accessible on the spinoli.bet website (usually via the "Help" or chat icon). Initial responses may be provided by an automated assistant, with human agents typically available within 5-10 minutes.
• Telephone: A dedicated responsible gaming phone number is not currently specified. If telephone support becomes available in future, the number and hours will be published within the "Contact & Feedback" and "Responsible Gaming" sections on spinoli.bet.

Feedback and Self-Control Requests

To help you manage your gambling safely, Spinoli may offer a dedicated feedback or request form within your account area under "Responsible Gaming" or "Contact Us". Through this form you can:

• Request a review of your recent gambling history (for example, a 3-, 6- or 12-month summary of deposits, withdrawals and net results).
• Ask for stronger protections on your account, such as stricter deposit limits, removal of certain payment methods or exclusion from future bonus offers.
• Submit comments or suggestions about responsible gaming tools, including any difficulties you experienced when setting limits or self-excluding.

You are encouraged to clearly state that your request relates to responsible gaming, so that it can be prioritised appropriately. While Spinoli B.V. will handle such communications sensitively, this page and any information provided by the operator are for general guidance only and do not constitute legal or financial advice. If you are in doubt about your rights or obligations, you should seek independent professional advice in your own jurisdiction.