Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with the operator of the Spinoli version of the Spinoli online casino, currently provided via the website spinoli.bet and any related mirror or replacement domains that reference these Terms. These Terms are effective from 6 November 2025 and apply to all access to and use of the gambling services offered to players located in the United Kingdom.

By registering an account, depositing funds, placing wagers or otherwise using the services on spinoli.bet, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not create an account or use the services.

Please note that the services are operated from Curaçao under an offshore licence and are not licensed or regulated by the UK Gambling Commission. As a result, you will not benefit from certain protections that apply when gambling with UK-licensed operators (including GamStop integration, UK statutory alternative dispute resolution ("ADR") schemes and UK-specific fund protection rules).

Definitions (System 1 & 2 Analysis)

OBSERVE: This section explains key terms used in these Terms so that players from the United Kingdom can clearly understand their rights and obligations when using Spinoli via spinoli.bet.

EXPAND: The definitions below reflect the offshore nature of the services (Curaçao-licensed, Non-GamStop, payment processing via Cyprus) and their specific use by UK-based customers who do not enjoy UKGC regulatory protections.

REFLECT: By standardising terminology, this section reduces ambiguity and supports consistent interpretation of the contractual relationship between you and the operator.

"Operator" means Spinoli B.V., a private limited company (B.V.) organised under the laws of Curaçao, with its operating and legal address at Scharlooweg 39, Willemstad, Curaçao, and holding an online gambling sublicense under Antillephone N.V. (licence reference 8048/JAZ, including specific ID 8048/JAZ2020-013), together with any affiliated entities involved in providing or processing the services, including payment processing partners such as Tilaros Limited in Cyprus.
"Website" or "Platform" means the online gambling platform available at spinoli.bet (including any regional version referred to as Spinoli) and any mirror or backup domains (for example, domains such as spinoli-1.com) that direct you to the same services and reference these Terms.
"User" or "you" means any natural person accessing the Website, registering an account, or using any gambling or ancillary services offered by the Operator, including players located in the United Kingdom.
"Player" means a User who has successfully registered an account, had it approved by the Operator, and placed at least one wager on the Platform.
"Account" means the personal user account opened by a Player on the Website for the purpose of accessing the services, holding funds, participating in games and receiving payouts.
"Services" means all real-money and demo gambling services provided by the Operator through the Website, including but not limited to online slots, table games, live casino, game shows and any other forms of interactive wagering made available from time to time.
"Bet" or "Wager" means any amount of real-money funds or bonus funds staked by the Player on an outcome within the Services (for example, a spin of a slot game, a hand of blackjack or a live casino round).
"Bonus" means any promotional value granted by the Operator, including matched deposit bonuses, free spins, cashback, tournament prizes, loyalty rewards or other promotional credits, which may be subject to specific conditions.
"Bonus Funds" means any part of a Player's balance that consists of Bonuses or promotional credits, including associated winnings that are locked behind wagering or other conditions.
"Real-Money Funds" means funds deposited by the Player or credited as cleared withdrawable balance, which are not subject to any active wagering requirements.
"Wagering Requirement" means the total amount that must be wagered using Bonus Funds and/or Real-Money Funds before Bonus Funds and associated winnings can be converted to Real-Money Funds and withdrawn.
"KYC" (Know Your Customer) means the identity verification and anti-money laundering procedures carried out by the Operator and/or its payment partners (including Tilaros Limited) in accordance with applicable laws and regulatory standards in Curaçao and other relevant jurisdictions.
"Restricted Jurisdictions" means countries or territories from which the Operator does not accept Players, as listed on the Website and updated from time to time. The United Kingdom is not treated as a locally regulated jurisdiction but as a market served on an offshore basis.
"Business Day" means a day (excluding Saturdays, Sundays and official public holidays in Curaçao) when banks and financial institutions are generally open for business.

Account Registration (System 2 Analysis)

OBSERVE: This section sets out who may open an account with Spinoli at spinoli.bet, what information is required, and how identity verification (KYC) operates for UK-based players.

EXPAND: Because the Operator is offshore, additional clarity is provided regarding age verification, use of third-party payment processors, and the limits of UK-specific protections such as GamStop or UKGC oversight.

REFLECT: Proper registration and KYC support responsible gambling, help prevent fraud and money laundering, and protect both the Player and the Operator.

Eligibility and Age Restrictions

Minimum age: You must be at least 18 years old to register and use the Services. By creating an Account, you confirm that you are 18+ and legally allowed to gamble under the laws of your country of residence.
UK-specific note: If you are located in the United Kingdom, you acknowledge that you are playing with an offshore, Non-GamStop operator that is not licensed by the UK Gambling Commission. You remain responsible for complying with any local restrictions that apply to you personally.
One account: You may hold only one Account with the Operator. Multiple accounts, impersonation or use of another person's identity are strictly prohibited and may lead to suspension, closure and forfeiture of funds.
Truthful information: All registration details (name, date of birth, address, email, country, payment details) must be accurate and kept up to date. The Operator may require confirmation at any time.

Registration Process and Verification (KYC)

Account creation: To register, you must complete the online form on spinoli.bet, supply a valid email address and choose a secure password. You may be required to verify your email address by following an activation link sent to that address.
Identity and age verification: The Operator will conduct KYC checks to verify your identity, age and place of residence. You may be asked to provide, among other things, a copy of your passport or identity card, proof of address (e.g. utility bill or bank statement), and proof of ownership for payment methods used.
Payment processing partners: For certain payment methods, your information may be processed by authorised partners such as Tilaros Limited in Cyprus, acting as payment processor. Such partners are contractually obliged to process your data in accordance with applicable laws and the Privacy Policy.
Ongoing monitoring: The Operator may perform additional KYC or source-of-funds checks during the lifetime of your Account, particularly before approving withdrawals or if unusual activity is detected.
Failure to provide information: If you fail to provide requested documents or information, or if the Operator reasonably suspects that the documents are fraudulent or incomplete, your Account may be suspended and, where required by law, balances may be frozen pending clarification.

User Obligations and Security

Account security: You are responsible for keeping your login details confidential. Any activity on your Account undertaken with your correct username and password will be deemed to have been carried out by you.
Immediate notification: If you suspect that your Account has been compromised, you must immediately notify customer support at [email protected] or via live chat available on the Website.
Prohibited use: You must not use VPNs, proxy servers or other technical means to conceal your location for the purpose of bypassing territorial restrictions, payment rules or self-exclusion measures.
Self-exclusion systems: The Operator offers internal self-exclusion tools (see the Website and the responsible gaming materials, including those referenced at https://spinoli.com/responsible-gaming). However, the Platform is not connected to GamStop or any other UK-wide self-exclusion system.

Betting & Gameplay Rules (System 2 Analysis)

OBSERVE: This section explains how Bets are placed and settled, what gameplay standards apply on Spinoli, and how Players must behave, particularly in live casino environments and chat functions.

EXPAND: It also clarifies minimum and maximum bet limits, prohibited behaviours (including insults, fraud and collusion), and responsible gambling expectations tailored for UK Players using an offshore platform.

REFLECT: Clear betting and conduct rules help ensure fair play, protect the integrity of the games and reduce the risk of disputes.

Placing Bets and Game Rules

Game information: Each game on spinoli.bet includes a help or information section which sets out specific rules, payout tables, return-to-player (RTP) and any special features. By placing a Bet, you confirm that you have read and understood the rules of that game.
Bet confirmation: A Bet is deemed accepted and valid once it is registered on the Operator's servers and confirmed by the game interface. In the event of any discrepancy between your device display and the Operator's server records, the server records shall prevail.
Minimum and maximum stakes: Each game may have its own minimum and maximum stakes. The Platform will not allow you to place Bets outside those limits. Certain Players may be subject to additional individual limits imposed by the Operator for risk management or responsible gambling reasons.
Currencies: Bets must be placed in the currency available to you on registration, as displayed in your Account. Currency options and any conversion rules are explained on the Website.

Cancellation and Invalid Bets

Irreversibility: Once a Bet has been confirmed and the relevant game round has started, it cannot normally be cancelled or modified by the Player.
Technical failures: If a game malfunctions or a technical failure occurs (for example, a disconnection from the server), the Operator will treat affected Bets in accordance with the specific game rules. Typically, the affected round will be voided and the original Bet amount returned to the Player, or the game round will be resumed from its state on the Operator's servers when the connection is restored.
Errors: In the case of obvious errors (for example, incorrect odds, misconfigured pay tables, or game outcomes that do not correspond to the published rules), the Operator reserves the right to declare affected Bets void and to correct balances accordingly.

Conduct in Live Casino and Chats

Respectful behaviour: When participating in live casino games or using any chat function, you must behave respectfully towards dealers, other Players and staff. Insults, hate speech, harassment, threats or any form of discriminatory language are strictly prohibited.
No promotion or solicitation: You must not use chat facilities to promote other websites, products or services, or to solicit personal or financial information from other Players.
Fraud and collusion: Any attempt to cheat, use automated tools or bots, exploit software bugs, collude with other Players or interfere with game integrity is prohibited. The Operator may suspend or close Accounts, withhold funds and inform relevant authorities if fraud or collusion is suspected.
Recording and streaming: You must not record or publicly stream live casino sessions in a manner that violates the privacy of dealers or other Players, or that infringes the Operator's or third parties' intellectual property rights.

Responsible Gambling Expectations

Self-control: You should only gamble with money that you can afford to lose, and you should regularly use available tools (deposit limits, session reminders, internal self-exclusion) to manage your activity.
Non-UKGC environment: As Spinoli is not regulated by the UK Gambling Commission, you will not have access to UKGC-mandated tools such as GamStop or UK-specific delay periods on features like autoplay. You remain responsible for monitoring and controlling your play.
Seeking help: If you feel that your gambling is out of control, you should stop playing immediately and seek professional support from recognised organisations in your jurisdiction. The Website provides links and information on responsible gambling resources.

Bonus Terms (System 2 Analysis)

OBSERVE: This section explains how Bonuses are granted, how wagering requirements work and which restrictions apply to UK-based Players using Spinoli on spinoli.bet.

EXPAND: It includes details on activation, expiry, prohibited play patterns and the interaction between different promotions, reflecting common industry standards for offshore online casinos in 2025.

REFLECT: Understanding these Bonus rules is essential to avoid misunderstandings and to ensure that Players can make informed decisions before accepting any promotion.

Bonus Activation and Wagering Requirements

Offer-specific terms: Each Bonus or promotion is subject to specific terms displayed on the Website at the time of the offer (for example, on the promotions page or in pop-up banners). In case of conflict, the specific offer terms prevail over this general Bonus section.
Activation: Some Bonuses are credited automatically when you meet the qualifying conditions (such as making a first deposit), while others may require you to opt in or enter a bonus code. The activation method and timeframe (for example, within 7 days from registration or qualifying deposit) will be stated in the offer.
Standard wagering: Unless stated otherwise, Bonuses granted in 2025 are typically subject to a wagering requirement of a specified multiple of the Bonus amount, or of the Bonus plus deposit (for example, 30x Bonus). You must complete the full wagering requirement before Bonus Funds and associated winnings can be converted into Real-Money Funds and withdrawn.
Game contribution: Different games may contribute differently towards wagering. For example, most slot games may contribute 100%, while table games or live casino games may contribute a lower percentage or be excluded. Contribution rules are set out in the promotion details.

Timeframes, Limits and Bonus Balances

Bonus validity: Unless otherwise stated in the specific offer, Bonuses granted during 2025 are typically valid for a limited period (for example, 7-30 days) from the time of activation. If wagering is not completed within the stated period, the Bonus and any associated winnings may be removed.
Maximum bet with Bonus Funds: Promotions may impose a maximum allowed Bet per spin or game round while wagering is in progress. Exceeding this limit (intentionally or repeatedly) may lead to forfeiture of the Bonus and related winnings.
Order of funds use: Unless otherwise specified, Bets are normally deducted from Real-Money Funds first and then from Bonus Funds. The Website explains the exact order of fund consumption for each promotion type.
Maximum convertible winnings: Certain Bonuses (for example, no-deposit bonuses or free spins) may have a cap on the maximum amount of winnings that can be converted to Real-Money Funds after wagering is completed. Such caps will be stated in the offer terms.

Prohibited Games, Actions and Bonus Abuse

Excluded games: Some games or categories (such as certain high-variance slots, jackpot games or specific table games) may be excluded from wagering or may contribute 0%. Using Bonus Funds on such games will not count towards wagering and may constitute Bonus abuse if prohibited by the offer terms.
Irregular play: The Operator prohibits play patterns that are designed to artificially meet wagering requirements or exploit Bonuses, such as placing large Bets with a Bonus and then immediately reducing stake size, using low-risk betting strategies to cycle funds, or intentionally delaying game features.
Multiple account and collusion: Creating multiple Accounts to claim the same promotion more than once, or coordinating play with others to exploit Bonuses, is prohibited and may lead to Account closure and forfeiture of funds.
Combination of promotions: Unless explicitly allowed, Bonuses cannot be combined or "stacked". You may have only one active Bonus at a time in relation to a single balance. Attempting to circumvent this rule may lead to cancellation of Bonuses.

Payments & Withdrawals (System 2 Analysis)

OBSERVE: This section describes how deposits and withdrawals work on Spinoli, including payment methods, limits, fees, processing times and circumstances in which Bets, deposits or Bonuses may be refunded or reversed.

EXPAND: It integrates offshore processing realities (including the role of Tilaros Limited in Cyprus), clarifies that the Operator is Non-GamStop and not UKGC-licensed, and addresses practical issues such as chargebacks and anti-money laundering checks in 2025.

REFLECT: Clear payment rules help Players understand when funds are available, what documentation may be needed, and what protections and limitations apply to their balances.

Deposit Methods and Conditions

Payment options: The Website may support, among others, debit/credit cards, e-wallets, bank transfers, vouchers and selected cryptocurrencies (where legally permitted). Availability may depend on your country, currency and chosen payment processor.
Payment processors: Certain deposits and withdrawals for Spinoli may be processed by Tilaros Limited, located in Cyprus, or other authorised third-party processors acting on behalf of Spinoli B.V. Your transaction statements may therefore reference those entities.
Credit card use and UK rules: While the Operator may technically support card payments, it does not hold a UKGC licence. You are responsible for complying with any UK rules that may restrict or prohibit the use of credit cards for gambling, and for ensuring that your bank allows such transactions.
Deposit limits: Minimum and maximum deposit amounts are specified on the cashier page. The Operator may adjust limits for risk management, AML or responsible gambling reasons.
Availability of funds: Deposits are usually credited to your Account immediately, but delays may occur due to third-party processing or technical issues. Deposits are credited net of any fees disclosed at the time of payment.

Withdrawals, Verification and Processing Times

Withdrawal methods: You should, where reasonably possible, withdraw funds using the same method and account that you used for deposits. If this is not possible, the Operator may offer alternative options at its discretion.
KYC before payout: The Operator may require updated KYC documentation before approving withdrawals, particularly when cumulative withdrawals reach certain thresholds or when unusual activity is detected. Failure to provide requested documents may result in delays or rejection of withdrawal requests.
Internal processing times: Withdrawal requests are generally reviewed within a reasonable period (for example, within 24-72 hours on Business Days). Actual receipt of funds may take longer due to bank or payment provider processing times beyond the Operator's control.
Fees: The Operator may charge reasonable fees for withdrawals, particularly for currency conversion, international transfers or repeated withdrawal requests within short periods. Any such fees will be displayed in the cashier or before you confirm a transaction.
Pending withdrawals: While a withdrawal is in "pending" status, the Operator may allow you to cancel the request and return funds to your playable balance, unless local laws or responsible gambling measures require otherwise.

Refunds, Chargebacks and Reversals

Refund policy: Deposits are generally non-refundable once used for wagering. In exceptional cases (for example, technical issues or confirmed errors), the Operator may consider reasonable refund requests, provided that any associated Bonuses, winnings and wagering outcomes are also reversed.
Chargebacks: If you initiate a chargeback or otherwise reverse a payment without the Operator's prior consent, the Operator may suspend your Account, deduct the disputed amount from your balance and recover any fees incurred. This may also be reported to relevant authorities or payment providers.
Bonus-related adjustments: If a deposit that triggered a Bonus is reversed, the Operator may cancel the corresponding Bonus and any winnings derived from it. Balances may be recalculated as if the deposit and Bonus had never occurred.
Anti-money laundering: In compliance with applicable AML and counter-terrorist financing laws, the Operator may refuse or reverse deposits or withdrawals, freeze funds or close Accounts where it reasonably suspects unlawful activity or where required by law.

Limitation of Liability (System 2 Analysis)

OBSERVE: This section explains the extent of the Operator's responsibility for the functioning of the Website, the accuracy of game results and the handling of funds, as well as the limitations on compensation available to Players.

EXPAND: It reflects the offshore nature of the services, the technical risks inherent in online gambling and the fact that UK-specific consumer protections may not apply. It also incorporates common industry standards on liability caps and exclusions.

REFLECT: By setting clear boundaries for liability, this section helps manage expectations and provides a fair allocation of risks between the parties.

Operator's Obligations and Fairness of Games

Service provision: The Operator will use reasonable efforts to provide access to the Services on a continuous basis and to ensure that games are operated fairly, using random number generators ("RNGs") or other mechanisms that are designed to produce random outcomes.
Accuracy of results: Game results and Account balances as recorded on the Operator's servers are considered final and conclusive, subject to investigation in the case of obvious errors or technical faults.
Licensing context: The Services are provided under an offshore licence issued via Antillephone N.V. in Curaçao (reference 8048/JAZ / 8048/JAZ2020-013). A licence validator link may be accessible (for example, through URLs including validator.antillephone.com), but its availability may be intermittent and is outside the Operator's direct control.

Exclusions and Limitations

No guarantee of uninterrupted service: The Operator does not warrant that the Services will be uninterrupted, error-free or free from viruses or other harmful components. Temporary suspensions may occur for maintenance, technical issues or circumstances beyond the Operator's control.
Indirect and consequential losses: To the maximum extent permitted by applicable law, the Operator shall not be liable for any indirect, incidental, consequential, special or punitive damages arising out of or in connection with your use of the Services, including loss of profits, business, data or goodwill.
Maximum compensation: Where the Operator is found liable to you under these Terms, the maximum aggregate liability shall not exceed the lesser of (a) the amount of the Bet or transaction directly related to the claim, or (b) the amount of funds in your Account at the time of the incident giving rise to the claim.
Non-UKGC environment: Because the Operator is not licensed by the UK Gambling Commission, you do not benefit from UKGC-mandated protections, compensation schemes or dispute resolution frameworks. Your rights are primarily governed by these Terms and the laws of Curaçao, subject to any mandatory consumer laws that may apply in your country of residence.
No reliance on advice: Information on the Website (including guides, strategies or responsible gambling materials) is provided for general information only and does not constitute legal, financial or professional advice. You should obtain independent advice if needed.

Intellectual Property Rights (System 2 Analysis)

OBSERVE: This section clarifies who owns the content, software and branding used on Spinoli via spinoli.bet.

EXPAND: It explains how Players may use the Website and what restrictions apply to copying, distributing or modifying the Operator's intellectual property.

REFLECT: These rules protect the Operator's legitimate interests and those of its suppliers, while allowing Players to access and enjoy the Services in a lawful manner.

Ownership: All intellectual property rights in and to the Website and Services, including but not limited to software, source code, graphics, logos, trademarks, trade names, domain names, text, sounds, videos, animations, databases and game content, are owned by the Operator or its licensors and are protected by applicable copyright and trademark laws.
Limited licence to use: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and Services for personal, non-commercial entertainment purposes only, strictly in accordance with these Terms.
Prohibited uses: You may not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit or otherwise make available to the public any part of the Website or Services without the prior written consent of the Operator, except where expressly permitted by mandatory law.
Third-party content: Games and related content may include trademarks and copyrighted materials belonging to third-party providers. You have no rights in such content other than to use it as part of the Services in accordance with these Terms.
Reporting infringements: If you believe that any content on the Website infringes your intellectual property rights, you should notify the Operator using the contact details in the "Contact Information" section, providing reasonable evidence of your rights and details of the alleged infringement.

Privacy & Data Protection (System 2 Analysis)

OBSERVE: This section briefly explains how personal data is handled when you use Spinoli via spinoli.bet.

EXPAND: It connects the Terms to the dedicated Privacy Policy, and acknowledges the involvement of offshore and EU-based processors (such as Tilaros Limited) in handling your data.

REFLECT: This linkage ensures transparency while avoiding duplication of detailed privacy information that is contained in separate policies.

Privacy Policy: All personal data collected and processed in connection with your use of the Services is handled in accordance with the Operator's Privacy Policy, as amended from time to time and published on the Website.
Scope of processing: Personal data may include, among other things, identification data, contact details, payment information, transactional history, device and technical data and communication logs. Such data is processed for purposes including Account administration, KYC/AML compliance, payment processing, risk management, customer support and marketing (where lawfully permitted).
Third-party processors: The Operator may engage third parties, such as payment processors (including Tilaros Limited in Cyprus) and technical service providers, to process data on its behalf. Those partners are bound by contractual and legal obligations to protect your data.
Your rights: Depending on your location and applicable law, you may have rights to access, rectify, erase, restrict or object to certain processing activities. Details of these rights and how to exercise them are set out in the Privacy Policy.

Changes to Terms (System 2 Analysis)

OBSERVE: This section explains how and when the Operator may update these Terms and how such changes affect Players, including those located in the United Kingdom.

EXPAND: It describes the methods of notification (email, on-site banners) and the options available to you if you do not agree with updated Terms during 2025 and beyond.

REFLECT: Clear change procedures ensure that both parties understand when contractual modifications become binding.

Right to amend: The Operator may modify these Terms from time to time, for example to reflect changes in law, regulatory guidance, technical developments, product updates or business practices.
Notification of changes: Significant changes will normally be notified to you by reasonable means, such as:
- an on-site notification or banner when you next log in;
- and/or an email sent to the address registered to your Account, where appropriate.
Effective date: Updated Terms will specify their effective date. Continued use of the Services after that date will constitute your acceptance of the revised Terms.
If you disagree: If you do not agree to any updated Terms, you must stop using the Services, close your Account and, where permitted, withdraw any remaining Real-Money Funds in accordance with the then-current Payments & Withdrawals section.
Historical versions: The Operator may keep records of previous versions of the Terms. You may request information about prior versions by contacting customer support.

Termination & Suspension (System 2 Analysis)

OBSERVE: This section sets out when and how the Operator or the Player may suspend or close an Account, and what happens to any remaining funds.

EXPAND: It covers voluntary closure, responsible gambling self-exclusion, breaches of these Terms, AML concerns and the particular issues that can arise for UK-based Players using an offshore service.

REFLECT: Clear termination rules help safeguard the Platform, ensure compliance with legal obligations and protect Players from harm or misuse of their Accounts.

Suspension and Closure by the Operator

Grounds for action: The Operator may suspend or close your Account, and freeze or confiscate funds where reasonably necessary, including (but not limited to) where:
- you breach these Terms or fail to cooperate with KYC/AML checks;
- the Operator suspects fraud, collusion, money laundering or other unlawful activity;
- you are found to be under 18 or otherwise ineligible to use the Services;
- you initiate chargebacks or fail to honour payment obligations;
- you engage in abusive behaviour towards staff or other Players.
Notification: Where lawful and practical, the Operator will inform you of the reason for suspension or closure and may request additional information to resolve the matter.
Funds handling: In cases of serious breach or unlawful activity, some or all funds may be withheld, reversed or forfeited in accordance with applicable law and these Terms. In other cases, the Operator may return remaining Real-Money Funds to you (subject to KYC and AML checks) and cancel any active Bonuses.

Voluntary Closure and Self-Exclusion

Account closure: You may request closure of your Account at any time by contacting support via email or live chat. Once closure is confirmed, you will no longer be able to access the Services under that Account.
Internal self-exclusion: The Operator offers internal self-exclusion tools via the Website and its responsible gaming resources (which may be accessible through internal pages or external URLs controlled by the Operator, such as responsible gaming information). During self-exclusion, you must not attempt to open new Accounts or otherwise circumvent the restrictions.
Non-GamStop warning for UK Players: If you are self-excluded via UK-wide schemes such as GamStop, you are responsible for ensuring that you do not play on offshore, Non-GamStop sites such as Spinoli. The Operator's systems are not linked to GamStop, and you will not automatically be blocked based on UK-wide self-exclusion.
Remaining funds: On voluntary closure or self-exclusion (without breach), you may request withdrawal of remaining Real-Money Funds, subject to the Payments & Withdrawals rules. Bonuses and associated winnings may be cancelled.

Governing Law & Jurisdiction (System 2 Analysis)

OBSERVE: This section specifies which law governs these Terms and how disputes between you and the Operator are resolved.

EXPAND: It acknowledges that Players may be located in the United Kingdom while the Operator is based in Curaçao, and explains how this cross-border arrangement affects dispute resolution and applicable law in 2025.

REFLECT: Clear jurisdiction and law provisions provide legal certainty and help both parties understand their respective positions.

Governing law: These Terms and any disputes arising out of or relating to them, or to the Services, shall be governed by and construed in accordance with the laws of Curaçao, without regard to conflict-of-law principles. However, nothing in these Terms shall deprive you of any mandatory consumer protection rights that you may enjoy under the laws of your country of residence, to the extent such rights cannot be contractually excluded.
Initial dispute handling: If you have a complaint, you should first contact the Operator's customer support via [email protected] or live chat, providing as much detail and supporting evidence as possible. The Operator will use reasonable efforts to investigate and respond within a reasonable time frame (for example, within 30 days).
Escalation: If a dispute is not resolved through customer support, you may request that the matter be escalated to a supervisor or dedicated complaints team within the Operator's organisation for further review.
External avenues (non-UKGC): Because the Operator is not licensed by the UK Gambling Commission, you will not have access to UKGC-approved ADR providers or the Gambling Commission's dispute resolution processes. In some cases, you may be able to submit a complaint to the Curaçao licensing authority (for example, via contact channels associated with Antillephone N.V.), subject to the procedures and availability of that authority.
Court jurisdiction: Subject to any applicable mandatory law giving you the right to bring claims in your local courts, any unresolved dispute may be submitted to the competent courts of Curaçao, which shall have exclusive jurisdiction over such matters.

Contact Information (System 1 & 2 Analysis)

OBSERVE: This section provides the key contact channels for support and legal communications relating to Spinoli on spinoli.bet.

EXPAND: It reflects the Operator's corporate structure, including its Curaçao headquarters and the practical reality that customer-facing support is predominantly provided online.

REFLECT: Clear contact details enable Players to seek assistance, assert rights and raise complaints effectively.

Customer Support

Email: For general support, account queries, complaints or responsible gambling requests, you can contact the Operator at [email protected]. The typical response time is within 24 hours or as soon as reasonably practicable thereafter.
Live chat: A live chat facility is available on the Website, generally on a 24/7 basis. Initial responses may be provided by an automated assistant, with human agents usually available within a few minutes.
Telephone: At present, the Operator does not provide a dedicated telephone support line for Spinoli. All support is handled via email and live chat.

Legal and Corporate Correspondence

Registered / operating entity: Spinoli B.V., Scharlooweg 39, Willemstad, Curaçao.
Payment processing partner: Tilaros Limited, Cyprus (address details as notified on the Website or in specific payment communications). This entity primarily handles payment processing and is not responsible for the overall operation of the gambling services.
Legal notices: Any formal legal notices, including notices regarding disputes or alleged breaches of these Terms, should be sent in writing to Spinoli B.V. at the above Curaçao address, and may also be sent by email to [email protected] with "Legal Notice" in the subject line.
Website information: The primary domain for UK-facing services is https://spinoli.bet. Other domains controlled by the Operator, including https://spinoli.com and potential mirror domains such as spinoli-1.com, may provide access to the same or related services and legal information, but these Terms specifically govern your use of the services as accessed via spinoli.bet and its associated Spinoli configuration.