Spinoli UK Casino - Fast Withdrawals, Crypto & Flexible Payments

Spinoli on home gives UK players a few different ways to top up an account. And honestly, it's worth a quick compare before you pick one. Speed, limits, and the annoying "bank says no" moments can vary a lot depending on the route you use, and those differences tend to show up most when you're trying to withdraw rather than deposit. You'll usually see a minimum deposit of about £20 here, which is pretty standard for offshore sites taking UK traffic at the moment.

From what I've seen in the cashier and what players tend to mention, cards and crypto are the options that get pushed hardest. There's also a broader point that's easy to miss: how your bank decides to label a gambling-style payment can change the cost. The Malta Gaming Authority has previously flagged (in general guidance) that some issuers treat certain gambling transactions like cash advances, which can mean extra charges. That's especially relevant if you try a credit card. UK-licensed brands don't allow credit cards for gambling, but offshore sites can still process them. Either way, UK high street banks and app-only banks all have their own quirks, so it's sensible to check your own bank's stance before you get too far into it.

• Credit Cards (Visa/Mastercard) - You can deposit with major credit cards, which are banned for gambling at UK-regulated sites but can be accepted here via offshore payment processing. The minimum is typically around £20 per transaction. Once your bank approves the payment, the credit to your casino balance is usually instant. Your card statement may show a generic description such as "Digital Services" or a payment processor name rather than "casino", and some banks treat this as a cash advance, adding a fee and interest from day one. That last bit catches people out, so it's worth checking your card's terms if you're tempted.
• Debit Cards (Visa Debit / Mastercard Debit) - Debit cards tend to follow the same minimum deposit level and near-instant processing, but UK banks may still apply their own gambling controls. Several banks, including popular app-based ones, let you switch a "gambling block" on or off in the app. If that's turned on, your deposit will fail at the bank side even if Spinoli is happy to take the card. It's worth checking your banking app, your online/international settings, and any daily spending limits before you assume the casino is the problem.
• Crypto (BTC, ETH, USDT and others) - Crypto deposits mean sending funds to a personal address generated for you in the Spinoli cashier. Crypto deposits need a few confirmations on the relevant blockchain, so you're usually looking at anything from a few minutes up to about an hour, depending on how busy the network is and what fee you've chosen. The minimum is usually set so that the crypto value is roughly £20 at the time of deposit, though the exact coins supported can change over time. Because there's no way for your bank to reverse a crypto transfer, you need to be very careful with addresses and networks (I always double-check the first/last characters, even when I'm in a rush).
• Bank Transfer / Pay-by-Bank - Where a bank transfer option is shown, the minimum is often higher and the crediting time slower, ranging from about an hour to the same business day. Many UK banks perform extra checks on transfers to offshore payment processors or unfamiliar international beneficiaries. That can lead to warnings in your banking app, extra security questions, or outright rejections, particularly if you don't usually send money abroad.

Before you deposit, do yourself a favour and check your bank's gambling policy, skim the casino's terms & conditions, and stick to amounts you can genuinely afford to lose. I always frame it like a night out: fun if it goes well, but paid for with spare money, not the cash you need for bills. How you pay in and cash out can either support that line you've set for yourself, or quietly nudge you over it if you're not careful with limits and "easy" payment methods.

Cryptocurrency Deposits & Withdrawals

Crypto is a big draw for a lot of UK players at Spinoli. At first it feels like a faff, but once you've done a couple of transfers it's often the least awkward way to get money out without wrestling with UK card rules. It also helps with cross-border payments where banks can get twitchy. The flip side is still the same though: crypto is volatile and transfers can't be reversed, so a simple mistake like using the wrong network can get expensive very quickly.

Spinoli supports major coins such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC) and Tether (USDT). The minimum deposit usually lines up with other methods in fiat value, around £20. Based on how offshore sites typically run, most deposits are credited after a handful of confirmations - in practice, that tends to mean under an hour unless the network's jammed. Officially, Spinoli lists crypto withdrawals as taking 24-48 hours for internal processing, but real-world experience suggests manual reviews can stretch this, particularly for first-time withdrawals or higher amounts that stand out from your normal pattern. In plain English: the wallet side can be quick; the "human checks" side is where things slow down.

• Wallet address generation - In the cashier, each coin has its own specific deposit address. You should always copy it carefully or scan the QR code, double-checking the first and last few characters. Using an address from a different coin or network can lead to permanent loss of funds, and unlike a card payment there's no chargeback route via your UK bank. If you're withdrawing, the same care applies in reverse: one wrong network choice and you'll be chasing ghosts.
• Network fees and gas costs - Network fees are set by the blockchain, not Spinoli. Paying a higher fee usually speeds up confirmation, which matters if you're depositing just before a live session. On chains such as Ethereum, gas prices can spike during busy periods, which means tiny deposits can become uneconomical once you factor in the fee. This is one reason I tell people not to "test" with pocket-change amounts on ETH when gas is flying.
• Confirmations - Bitcoin deposits usually need at least one to three confirmations before hitting your casino balance. Ethereum and stablecoins on popular networks often use similar confirmation depths. Faster networks like Litecoin confirm more quickly on average but are still vulnerable to congestion in peak times. So yes, it can be quick, but it's not magic.
• Exchange rates - The casino converts your crypto into your account's fiat currency at the rate available when the deposit is processed. Operators tend to use live feeds from major exchanges or pricing aggregators. A small spread may apply between the mid-market rate and the rate you actually receive, even if it isn't shown as a separate fee on the cashier screen. That spread can be easy to ignore until you've done a few deposits.

*Actual daily and monthly caps, such as the £500 daily and £7,000 monthly limits reported in early 2025, still apply on top of per-transaction limits. Crypto can be handy if you want faster withdrawals and less friction with UK banks, but it doesn't remove the underlying risk of gambling. It's still entertainment with unpredictable outcomes, not a reliable source of income and definitely not a "financial product", no matter how smooth the payment method feels.

If you'd rather stick with traditional routes, the dedicated payment methods page and the crypto notes above can help you balance speed, visibility on your bank statements, and your own comfort level with risk. Whatever you choose, set your limits first, then pick the method that makes those limits easier to keep. It sounds obvious, but it's the bit people skip when they're excited.

Withdrawal Methods and Payout Experience

For many UK players, the awkward bit isn't getting money in, it's getting it back out of Spinoli. The site talks up fast withdrawals, and crypto is clearly positioned as the quickest option. In practice, player feedback from 2025 suggests extra manual reviews are pretty common, especially on first-time withdrawals and on anything that creeps over a few hundred quid (the £500 line comes up a lot in complaints and support replies).

Unlike UK-regulated casinos, which often verify you at registration or not long after, Spinoli can let you deposit and play without checks upfront. Then KYC tends to land right when you ask for your first withdrawal, particularly for card and bank payouts. That difference matters because it can stretch the process well beyond the headline "processing times" you see in the cashier. If you're planning to cash out, it helps to treat the balance as "not mine yet" until the payout is approved and on its way.

• Crypto withdrawals - Crypto is normally the quickest route once your account passes verification. The stated timeframe is 24-48 hours for processing, after which standard blockchain confirmation times apply. For many players this works out as same-day or next-day in practice. However, larger requests and first-time cashouts can trigger extra checks, so it's wise not to rely on crypto withdrawals for time-sensitive bills (even if the blockchain part is quick).
• Bank transfer - Bank withdrawals are usually the slowest, with realistic processing of 3-7 business days from request to money landing in your UK account. That reflects both internal reviews and international banking times. Some UK banks run extra risk checks on incoming payments from offshore processors, particularly if the sender name looks unfamiliar, which can delay crediting further. If your bank rings you or pings a security alert, answer it quickly-silence just drags things out.
• Card withdrawals - Card payouts, where available, typically take 1-5 business days after approval. Many users report that withdrawals over £500 trigger what support calls a "secondary manual review", often explained as "high volume" or "security checks", which can stretch the wait to a full week or more.

There's also a 48-72 hour pending window. Your withdrawal sits in limbo and you can still cancel it - the "Cancel Withdrawal" button is hard to miss, which can be a real test of willpower if you're bored or chasing. The site doesn't usually offer a "flush" option that locks withdrawals and removes them from your playable balance. If you've decided to cash out, treat that decision as your line in the sand and try not to reopen the withdrawal just because the money is still showing on the balance screen.

KYC Verification Process

The identity check at Spinoli is the make-or-break step for withdrawals getting approved. For UK players on home, verification usually happens at the first withdrawal rather than at registration, which is a different setup from what many player-protection guidelines recommend.

From what players report, KYC most often kicks in on your first withdrawal, particularly once you go past a couple of hundred pounds or try to cash out to a card or bank. Other triggers can include large cumulative deposits over time, unusual betting patterns, or security reviews after you change your profile details or log in from a new device. Document checks are handled manually and typically take 48-72 hours, which is slower than the automated systems you see on a lot of nationally regulated platforms. That delay isn't always anyone being "difficult"; it's just how a manual queue works when they're busy.

• When verification is triggered
  • First withdrawal, including small "test" cashouts.
  • Withdrawal requests above internal thresholds, particularly over £500.
  • Random security checks, device changes, or updated payment methods.
• Required documents
  • Photo ID: passport, driving licence, or national ID, valid and in date.
  • Proof of address: utility bill, council tax letter, or bank statement issued within the last three months.
  • Payment proof: photo of the card used (with middle digits covered) or screenshots from the e-wallet or crypto wallet you've used to deposit.
• Document quality requirements
  • Colour images only, with all four corners visible and no heavy cropping.
  • Text and photos must be sharp and readable without glare or shadows.
  • All details must match the name and address registered on your casino account.

Most of the time you just log in, head to the "Profile" or "Verification" area and upload the files there. If support specifically asks, you can also email them to [email protected]. While verification is in progress, withdrawals remain pending and you may be unable to request new payouts. In some cases, gameplay can also be restricted until everything is approved, particularly if there are questions about how you're funding your account.

Common rejection reasons include names that don't match your account, outdated address documents, poorly lit or cropped photos, or trying to use someone else's card or wallet. Source of Wealth or Source of Funds checks may be requested if your deposits or withdrawals are high compared with typical recreational levels. That can mean sending payslips, business documents, or bank statements showing where your gambling funds come from. If you're someone who plays bigger stakes, having those bits ready in advance can save a lot of waiting around later.

For a smoother experience, keep your ID up to date, make sure your address is consistent across your banking and utility accounts, and only ever use payment methods in your own name. Verification is there to reduce fraud and money laundering, not to guarantee instant payouts. And I'll say the boring bit in a normal way: treat casino play like entertainment with a built-in house edge. Only risk money you can afford to lose, even if your plan is to withdraw winnings later.

Fees and processing times in real life

Before we get into tables and tidy numbers, here's what UK players actually tend to see with Spinoli withdrawals and deposits day to day. Officially, the site leans on "fast payouts" and "low fees". In reality, internal reviews and plain old bank friction can stretch the wait, particularly for larger withdrawals, first-time cashouts, and anything that looks out of character for your account. That gap between what's advertised and what happens is where most frustration comes from.

Independent testing outfits and trade bodies point out that encryption and nice-looking promises are only one piece of the puzzle; the messy part is how payments are handled behind the scenes. At Spinoli, players regularly say that withdrawals over £500 trigger manual reviews that aren't obvious until you hit them. Support often blames "high volume" or "extra checks", and the practical effect is that something advertised as 24 hours can drift towards the 5-7 business-day bracket, especially for bank transfers into UK accounts.

• Advertised vs real SLA - While the cashier may show "up to 24 hours" for approval, it's more realistic to budget 2-3 days for cards and up to a week for bank transfers, particularly around your first withdrawal or any unusually large request. If it lands faster, great. If not, you're not staring at the clock.
• Weekends and holidays - Internal processing can continue over weekends, but banks don't usually settle card and bank payouts on UK bank holidays. If approval happens on a Friday or just before a long weekend, you can easily add an extra day or two to the wait. That's just the calendar doing what it does.
• Foreign exchange costs - If your card or bank account isn't in the same currency as your casino wallet, your bank sets the FX rate and may add conversion margins and extra fees. These charges appear on your bank statement rather than in the casino cashier, which is why they're easy to miss until you reconcile everything.
• Reversed withdrawals - If you cancel a withdrawal during the pending period and submit a fresh one later, the clock effectively restarts. Multiple cancellations can turn what could have been a three-day wait into a week or more. It's one of those "feels like you're doing something" moves that often makes it worse.

Once you know how things really run, you can decide what matters most to you: getting paid faster, keeping gambling off your main bank statements, or just sticking with what feels familiar. You'll see a split: some people settle on crypto once they've tried it a few times, others stay with debit cards because they prefer dealing with their usual bank, even if it's slower. Whatever route you take, remember withdrawals aren't something to schedule your rent or direct debits around. If you need the money for essentials, it shouldn't be sat in a casino balance in the first place.

Limits and Currencies

Spinoli's limits and supported currencies shape how much you can move in and out over a day or a month. For UK players on home, the default limits are fairly modest compared with some massive international brands. That can be a positive if you're trying to keep a lid on spending, but it can feel restrictive if you land a big win and want to withdraw it all in one shot.

According to the terms reviewed in February 2025, the basic level offers a daily withdrawal cap of £500 and a monthly limit of £7,000. These limits apply across all payment channels combined, not separately for cards, bank and crypto. Plenty of watchdogs make the same point about limits: lower caps can help restrain losses, but they also mean you may need to stagger larger cashouts over several days or weeks.

• Per-transaction limits - Individual deposits and withdrawals often have method-specific caps that sit below your daily allowance. These are usually shown next to each payment option in the cashier, so it's worth checking before you plan a big cashout. It saves the "why won't it let me?" moment.
• VIP adjustments - Higher-tier or VIP players can sometimes agree increased limits, especially for bank and crypto withdrawals. While that might sound appealing, higher limits also make it easier to gamble more than you first intended, so don't let "status" overrule your actual budget.
• Currency selection - Choosing GBP where possible keeps things simpler for UK players and avoids an extra FX step. Using EUR or USD instead can introduce extra conversion legs when your underlying bank account is in pounds.

Whichever currency you pick, a casino balance isn't a savings pot. The sensible approach is still to treat casino wallets as temporary balances for entertainment, not somewhere to park significant funds. If you've hit a profit target (or you've reached your loss limit for the week), it often makes more sense to withdraw anything above that rather than leaving it sitting there tempting you to have "just one more go".

Common Payment Issues & Solutions

Even if you plan things well, payment hiccups can still happen when you use Spinoli via home. Banks tighten rules, crypto networks get clogged, and internal reviews slow everything down at the worst possible time. It's frustrating, but it's also pretty normal for offshore payments. Knowing the usual causes and the boring practical fixes helps you stay calm and avoid the classic mistake: changing three things at once and making it harder to work out what actually happened.

• Declined deposits
  • Likely causes: a gambling block switched on in your banking app, insufficient funds, incorrect card details, or the bank treating the payment as a high-risk cross-border transaction.
  • Solutions: Double-check your card details, make sure online, international and (where relevant) gambling payments are allowed in your banking app, and try a slightly lower amount. If your bank offers a card-level gambling block, you may need to turn it off or use a different payment method that you've ring-fenced just for entertainment.
  • When to contact support: If your bank shows the money as reserved or "pending" but your casino balance hasn't updated after 60 minutes, contact both your bank and the casino support team with screenshots and timestamps.
• Pending withdrawals "stuck" in review
  • Likely causes: KYC not fully completed, a larger-than-usual withdrawal that's triggered an extra manual check, or heavier weekend volumes when lots of players are cashing out at once.
  • Solutions: Check your verification status in the account area and upload any missing documents as soon as possible. Avoid repeatedly cancelling and re-submitting the same withdrawal, as that tends to restart internal processing timers rather than speeding things up.
  • Timeframes: First-time withdrawals can take 5-7 business days even with crypto because verification and manual checks sit on top of the advertised processing time.
• Missing crypto deposits
  • Likely causes: Sending to the wrong address or using the wrong network, not enough confirmations yet, or severely underpaying network fees so the transaction is stuck in a backlog.
  • Solutions: Check that the address and network exactly match what the cashier shows, then look the transaction up on a block explorer to see its status. Most deposits appear automatically once the network confirms them. If a confirmed transaction doesn't show in your balance after two hours, contact support and include the transaction hash.
• Failed withdrawals
  • Likely causes: Expired documents, name mismatches, unfinished bonus wagering, or trying to withdraw back to a method you never actually used to deposit.
  • Solutions: Re-read the bonus and wagering rules carefully, paying attention to any "3x wagering of deposits" requirement that some offshore casinos apply to reduce money-laundering risk. Make sure all documents are valid, clearly readable and in your own name, and confirm that your chosen payout method has been used for deposits before.

Keep hold of screenshots of error messages, bank notifications and transaction IDs. They're genuinely useful if you need to escalate or simply prove what you're seeing. If a delay starts to feel excessive, you can reach out to live chat or email support, and in more serious cases you can look at any mediation or dispute routes mentioned in the terms & conditions. And just to say it plainly: chasing losses or upping stakes because a withdrawal is delayed is a proper red flag. If you recognise that pattern in yourself, take a step back and use the safer-play information on the responsible gaming page, and consider UK support charities too.

Payment Security

Payment security at Spinoli on home is a mix of technical protections and compliance checks. On the technical side, the site appears to use modern TLS 1.3 encryption with certificates issued by Let's Encrypt. That protects data in transit between your device and the site, so card numbers and passwords aren't sent in plain text (still, it's always worth checking you're on the correct domain before you type anything sensitive).

Regulators and auditors alike keep repeating that encryption alone isn't enough - what matters is how your details are stored and checked behind the scenes. Spinoli appears to operate under a Curacao licence, which comes with basic KYC and transaction-monitoring requirements. You won't always see separate security certifications like ISO 27001 listed clearly on-site. In other words: there are baseline checks, but you shouldn't expect the same transparency you'd get from a UKGC-licensed operator.

• 🔒 Encryption - TLS 1.3 with modern ciphers protects your login credentials and payment information while they're travelling between your browser and the site. Always look for the padlock symbol in your browser, and double-check that the domain name is spelled correctly before entering any details.
• 💳 Card handling - Card data is usually processed by third-party gateways that follow PCI DSS card security standards. The casino itself typically sees only tokens rather than full card numbers, which reduces the impact if the operator's own systems were ever compromised.
• 🧾 KYC and AML checks - Verification and source-of-funds checks are designed to limit fraud, reduce account takeovers, and prevent money-laundering. They can feel intrusive, but they are part of the security layer around payments rather than a personal judgement about how you spend your money.
• 🧩 Account security - You are responsible for keeping your login secure. Using a strong, unique password (ideally stored in a password manager) and enabling security notifications where available significantly reduces the risk of someone else accessing your balance without your knowledge.

For more detail on how your data is handled, read the site's privacy policy. No online setup is completely risk-free, so keep your phone and laptop updated, avoid logging in over public Wi-Fi when you're dealing with payments, and log out fully when you're done. If anything feels off, contact support quickly and change your password before you do anything else.

Responsible Gambling Payment Tools

Payment settings are one of the most practical ways to stay in control at Spinoli if you're playing from the UK via home. Limits aren't glamorous, but they're effective-especially when deposits are quick and it's easy to tap "try again" after a decline or a loss.

I'll put the core message in normal language: casino play should sit in the same box as other nights out - fun, but paid for with money you can spare, not cash you need for bills. How you pay in and cash out can either support that or quietly push you over your own line. The responsible gaming section also lists common warning signs like chasing losses, hiding spend from family, or using credit to keep topping up.

• Deposit limits
  • You can usually set daily, weekly and monthly deposit caps in your account area. If you get stuck, support can help you switch them on.
  • Lowering your limits often takes effect straight away, while increases tend to come with a cooling-off period, for example 24 hours, to stop you making impulsive changes after a big win or a bad session.
  • Once a deposit limit is active, you won't be able to pay in more than that amount until the period resets, regardless of which payment method you use.
• Loss and wager limits
  • Some casinos offer loss limits that cap how much you can lose over a set period, based on net results rather than just deposits.
  • Check the responsible gaming section on Spinoli and use any tools available to define your personal maximums before you start playing, not when you're already tired or frustrated.
• Payment method restrictions
  • You can make a conscious choice to avoid higher-risk methods such as credit cards and instead stick to debit or lower-friction options that you top up from a specific "entertainment" pot.
  • Gambling blocks provided by several UK banks can add an extra safety net, stopping card payments to gambling merchants even if you try to override your own limits on the casino side.
• Self-exclusion and pending withdrawals
  • Site-level self-exclusion tools prevent further logins and deposits for a period you choose, ranging from a short break to a longer-term ban.
  • In many cases, pending withdrawals remain in the queue during self-exclusion and should be processed as normal, but you won't be able to cancel them and gamble with the money again.
  • Self-exclusion is usually locked in until the chosen period ends, so treat the decision as serious, not as something to switch on and off in the heat of the moment.

If you want to dig into the tools and warning signs in more detail, have a look at the casino's responsible gaming page. If gambling is edging beyond entertainment, it's worth using bank blocks and national blocking tools alongside site settings. Treat limits and exclusions as proper safety features that protect you long term, not obstacles to work around when you're chasing a result.

FAQ

• How fast do deposits hit my balance at Spinoli from the UK?

  

  Card deposits usually credit instantly once your bank approves the payment. Most crypto deposits clear after a handful of confirmations - in practice, that tends to mean under an hour unless the network's jammed (and it can be quicker if it's quiet).

• Can I cancel a withdrawal once it is requested?

  

  Yes. Withdrawals normally remain cancellable during a 48-72 hour pending period shown in the cashier. Cancelling moves the money back into your playable balance, which makes it easier to gamble away funds you originally intended to withdraw (that big button really does test your patience).

• Why was my deposit declined even though the casino accepts my card?

  

  Your bank may be blocking gambling transactions, treating the payment as a high-risk cross-border charge, or declining it because of insufficient funds or incorrect card details. Checking your banking app for gambling blocks, spending caps, and security alerts usually gives you the clearest answer.

• What does the 3x wagering requirement on deposits mean?

  

  Some offshore casinos require you to wager deposited funds three times before you can withdraw, even if you haven't taken a bonus. This is designed to reduce money-laundering risk. Always check the rules in the terms & conditions before cashing out so you know what applies to your account.

• Which documents are needed for KYC verification?

  

  You'll usually need a valid photo ID such as a passport or driving licence, a recent proof of address (for example a bank statement or utility bill), and proof of the payment method you have used, such as a masked card photo or wallet screenshot.

• Do I pay extra fees for crypto network transactions?

  

  The casino itself normally doesn't charge crypto fees, but you do pay network or gas fees set by the blockchain. These vary depending on congestion and the speed setting you choose in your wallet when you send the transaction.

• Are withdrawals processed on weekends and bank holidays?

  

  The casino may review and approve withdrawals at weekends, but banks usually process card and bank payouts only on business days. This means withdrawals requested close to UK bank holidays can take longer to reach your account.

• How does currency conversion work for UK players?

  

  If your account or card is not in GBP, your bank or payment provider converts funds using its own exchange rate, usually adding a small spread or fee. These costs appear on your statement rather than in the casino cashier, so it's worth checking your bank's FX policy.

• Can I change my payment method for withdrawals?

  

  Casinos generally require withdrawals to go back to the same method used for deposits wherever that's possible, in line with anti-money-laundering rules. You may need to verify any new method with documents before you can withdraw to it.

• Do bonuses affect my ability to withdraw?

  

  Yes. Unfinished wagering requirements or breaking bonus terms can block withdrawals or limit how much of your balance you can cash out from winnings earned while a promotion was active. Always read the bonus rules carefully before opting in.

• Are there VIP benefits for payments?

  

  VIP players may receive higher limits and faster manual handling of withdrawals, but these perks often come with the expectation of larger deposits. Even with VIP status, it's important to stick to a personal budget that you're comfortable losing.

• Do I need to pay tax on my winnings from Spinoli?

  

  Tax rules depend on your personal circumstances and local law. Keep records of deposits and withdrawals and seek independent tax advice if you're unsure how your gambling activity should be treated.

Payment Contacts and Support Channels

If you've got a payment question at Spinoli via home, knowing the right channel saves a lot of pointless waiting. Response times do vary by day, time, and how busy they are, so it's worth matching the channel to how urgent the issue is. If you're just chasing an update, live chat can be faster; if you need to attach proof, email is usually better.

In day-to-day use, live chat normally beats email for speed, especially when you're chasing a missing withdrawal or trying to find out which document is still "not accepted". You'll normally start with a chatbot for quick questions, and when agents are online they can pick up the chat and deal with anything more complicated. If it's a busy spell, it can take 5-10 minutes to get through to a human. Email is better for anything that needs screenshots, statements, or a clear paper trail.

• Email support
  • Use [email protected] for payment queries, including missing deposits, delayed withdrawals and verification problems.
  • Typical response time is around 24 hours or more, so email isn't ideal for time-critical issues but is useful for detailed cases where you want everything in writing.
  • Include your username, payment method, approximate time, amounts and transaction IDs, but don't send full card numbers, CVV codes or complete bank account numbers.
• Live chat
  • Accessible directly from the site, usually via a floating chat icon or the help section on the homepage.
  • In practice, live chat tends to run most of the day and night, with a bot handling basics and a human stepping in when things get more involved (coverage can vary, so if nobody picks up, switch to email and include everything in one message).
  • Useful for checking where your withdrawal sits in the queue, clarifying which documents are still missing, or getting a quick update without waiting for an email reply.
• Licence and responsible gaming information
  • For details on licensing, responsible gambling tools, and complaint routes, check the site footer and the dedicated responsible gaming section.
  • You can also review your rights and obligations in the full terms & conditions, which cover payment rules, limits and dispute procedures, and visit the faq page for shorter answers to common questions.

When you contact support, try to stay factual, and send the relevant evidence in one go: screenshots, redacted bank statements, and blockchain transaction hashes if crypto is involved. Support teams can't change game results or turn gambling into a money-making scheme, but they can track payments, explain verification requests, and point you to safer-gambling tools. For my own sanity I treat gambling as leisure money only, and I'd strongly suggest using support to protect your balance and account, not as a way to angle for higher limits or extra bonuses.

Last updated: January 2026. This article is an independent review and information guide based on publicly available terms and user feedback; it is not an official page of Spinoli or any other casino operator. If you want to know where I'm coming from as a UK-based gambling reviewer, I've put a bit about my background in the about the author section.